Returns & Exchanges

How returns work here

Nothing we send was pulled from a shelf, so an item mailed back cannot be resold to someone else. Instead of a general return window, we handle problems as claims. You send photos, we review them, and when a claim is approved you choose the fix.

What we cover

• Misprints: the print is smudged, cracked, crooked, cut off, faded, or clearly different from the artwork on the product page.
• Damage: a hole, tear or stain on arrival, or a broken item such as a chipped mug or a cracked ornament.
• Wrong item: a design, product, color or size that does not match your order confirmation.
• Lost parcel: tracking shows no delivery after the expected total for your destination has run out, or it shows delivered but the parcel never reached you and the carrier cannot find it.

What is not covered

• Deciding you no longer want the item.
• A size you selected that turned out not to fit. Check the Size Guide before ordering, and write to us inside the change window if you need a different size.
• Minor color or placement differences between the preview image and the printed piece, within normal production variation.
• Wear, wash damage or alterations after delivery.
• Personalization printed exactly as you typed it, spelling slips included.
• Parcels returned or lost because the shipping address was wrong or incomplete, or refused over import charges.
• Reports that arrive after the claim window.

Exchanges and size changes

Size, color and address can still be switched during the first 8 hours after checkout, if the item is still waiting for the printer. Send us the order number and the change you want; the details are on Cancellations & Order Changes.

Once your item is printed, a size you chose cannot be traded for another. If we printed or shipped a size different from the one on your order, that is a wrong-item claim and we cover it.

Claim window

Misprints, damage and wrong items: report them within 30 days of the date tracking marks the parcel delivered. For a parcel that never turns up, contact us once the expected total for your destination has passed, and no later than 30 days after that point.

How to file a claim

1. Email [email protected] before sending anything anywhere.
2. Give your order number and a line or two about what went wrong.
3. Attach photos: the full item, a close shot of the fault, and the label on the outer package.
4. Keep the item and its packaging until the claim is closed. Do not mail anything back unless we ask you to.

What happens next

We review each claim and send our decision within 2–3 business days. When it is approved, the choice is yours:

• Reprint: we produce and ship a replacement at no cost to you. It follows the usual production and transit times.
• Refund: we refund the affected item to your original payment method, as the Refund Policy describes.

If we ever do need an item back, we will explain how to send it and cover the return postage.

Questions

Email [email protected] with your order number. Support hours: Monday to Friday, 8:00 AM to 12:00 PM Eastern Time (closed weekends and U.S. federal holidays). Replies go out within one business day.