Questions, answered
Short answers on ordering, delivery, sizing, order problems and product care. If your question is not on the list, email [email protected] and we will take it from there.
Ordering and payment
Do you keep items in stock?
No. Nothing is printed until an order comes in for it. That is also why a size change is possible only for a short time after checkout.
How can I pay?
Payment is handled by our payment partner. You can use PayPal, including Pay Later in places where PayPal makes it available, or a Visa, Mastercard, American Express or Discover card. Prices are in US dollars. The complete list, and the methods we cannot take, are on Payment Methods.
Will sales tax be added?
Our checkout does not currently charge US sales tax. Parcels going outside the United States may owe import duties or taxes, which the recipient pays to the carrier or the customs office.
Can I still fix my order after checkout?
Yes, as long as your email lands within 8 hours of checkout and the item is not yet on the press. The steps are on Cancellations & Order Changes.
Are you connected to any team or league?
No. Select Sportswear is an independent store. No league, club, school, team, athlete or sports brand sponsors or approves what we sell, unless a listing states it in plain words.
Shipping
Where do you deliver?
To the United States and to almost every other country. A short list of destinations is excluded, and the Shipping Policy names each one.
How long will it take, and what does shipping cost?
Delivery time is production time plus carrier transit. Both, along with the shipping rate, are laid out in the table at the top of the Shipping Policy. We keep the figures in that one place so they never disagree from page to page.
Will I get a tracking number?
Yes. Every parcel is tracked, and we email the number once the carrier scans the parcel. Track Your Order explains each status you might see.
My order has several items. Will they come together?
Not always. Different product types can be printed at different facilities, so one order may turn up in two or more boxes, each tracked separately.
Sizing
What size should I order?
Grab a shirt that fits the way you like and lay it out flat. Take two numbers: the chest straight across, armpit seam to armpit seam, and the length, collar-side shoulder point to hem. Hold them against the chart for your product on the Size Guide.
Do jerseys fit like a regular tee?
No. Jerseys are cut roomier than tees, and the football, baseball and hockey styles each fit their own way. Each one has a separate chart.
What if I pick the wrong size?
Write to us inside the change window and we can switch it. After printing starts, a size you selected cannot be exchanged, because the item was made for your order. If we send a size other than the one you ordered, that is our error and we cover it.
Returns and refunds
Something arrived wrong. What do I do?
Within 30 days of the delivery scan, email us your order number and a few photos. Please keep the item rather than mailing it back, unless we ask for it. Once we review it, you pick a reprint or a refund. The full process: Returns & Exchanges.
Can I return an item I no longer want?
No. Items printed to order cannot be returned for a change of mind, so please check the Size Guide and the product details before you buy.
How fast are refunds?
Once we approve one, expect it on your original card or PayPal account within 5–10 business days. More on the Refund Policy.
Care
How should I wash printed clothing?
Flip the garment inside out before it goes in the machine. Pick cold water and a gentle setting, leave out bleach and fabric softener, and hang it up or tumble it on low. Keep the iron off the printed area, and skip dry cleaning.
What about mugs and tumblers?
Care differs from item to item, so check the note on its product page. Washing by hand is the gentlest option for printed drinkware.
Custom and bulk orders
Can I add a name or number?
Only where a product page shows personalization fields. Whatever you enter is printed letter for letter, so proofread names and digits before the item goes into your cart.
Can I order for a whole group?
Yes. For a team, a league night or a reunion, email us the product links, sizes and quantities before you order. We will tell you what is possible and whether anything about timing changes.
Still need help?
Our inbox is [email protected], and the contact form goes to the same place. Support hours: Monday to Friday, 8:00 AM to 12:00 PM Eastern Time (closed weekends and U.S. federal holidays). Replies go out within one business day.