Cancellations & Order Changes

Changing an order

What you can change

• The size of any item.
• The color or style, where the product offers more than one.
• Personalization text, on products that have personalization fields.
• The shipping address or the recipient’s name.

Conditions

• Your email reaches us within 8 hours of checkout.
• Printing has not started. Production can begin before the window closes, so write as early as you can.
• The change stays within the same product. Switching to a different product is handled as a cancellation plus a new order.

Cancelling an order

You can cancel a whole order, or single items in it, under the same conditions. A cancelled order comes back to you in full, on the original payment method, within 5–10 business days, as the Refund Policy explains. Cancelling one item refunds that item and any reduction in shipping.

Once the window has closed or printing is under way, cancelling is off the table. Should the order later arrive with a problem, the claim process on Returns & Exchanges still protects you.

Why the window is tight

Orders move into the print partner’s queue soon after checkout. Once artwork is printed on your item, it cannot be undone or reused for anyone else. Keeping the window short lets production start promptly for every customer, including you.

How to request a change

Email [email protected], or use the contact form, with:

1. your order number;
2. the name or email address used at checkout;
3. the exact change, for example “Hoodie, change L to XL” or the complete new address.

We confirm by email once the change is made. A change counts only after that confirmation reaches you, so keep an eye on your inbox and your spam folder.

Contact information