Refund Policy
This page lays out when a refund applies, how much comes back and how long it takes. Money always goes back the way it came in.
When you get a refund
- Approved claims. A misprint, damage, wrong item or lost parcel accepted under Returns & Exchanges, when you choose a refund over a reprint.
- Cancellations in time. An order cancelled during the first 8 hours after checkout, while it is still waiting to print, as set out on Cancellations & Order Changes.
- Billing errors. A duplicate charge, or an amount that does not match your order total.
- Orders we cannot fill. If a product becomes unavailable or cannot be printed for your order, we tell you and refund it.
When a refund does not apply
- A change of mind once printing has started.
- A size you chose that does not fit, after the change window has closed.
- Ordinary color and placement variation between the preview and the print.
- Import duties or taxes paid to customs, which the destination country charges.
- Parcels that bounced back due to an address error, or that were refused at the door.
How much is refunded
| Situation | What comes back |
|---|---|
| Whole order cancelled within the change window | Everything you paid, shipping included |
| One item cancelled from a larger order | That item’s price, plus any reduction in the shipping charge |
| Approved claim on some of the items | The price paid for each affected item |
| Approved claim on every item, or a lost parcel | The item prices plus the shipping you paid |
| Duplicate or incorrect charge | The amount charged in error |
If a discount was applied at checkout, the refund reflects the discounted price, so you get back what you actually paid.
How long it takes
Claims are decided within 2–3 business days. Once a refund is approved, it reaches your original payment method within 5–10 business days. Your bank or card issuer then posts it on its own schedule, so the exact day it shows can vary.
Where the money goes
Refunds go back only to the original payment method: the PayPal account, card or funding source used at checkout. A refund cannot be sent to another card, account or person. For PayPal Pay Later purchases, PayPal applies the refund to your plan under its own terms.
Disputes and chargebacks
If something looks wrong with a charge, please email us before opening a dispute with PayPal or your card issuer. Billing mix-ups are usually sorted out faster directly, and you keep every right you have with PayPal or your bank either way.
Refund questions
Email [email protected] with the order number; we will look up where your refund stands. We reply within one business day.