Track Your Order
Use the form below with your order number and the email from checkout to check progress. A tracking number follows by email once the carrier scans your parcel.
Find your order number and tracking email
Look at the order confirmation that arrived moments after you paid; the order number has a # in front of it. The tracking number comes in a separate email once the carrier has scanned the parcel, usually with a link to the carrier’s own tracking page.
Missing one of those emails? Search your inbox for “Select Sportswear” and look through the spam, junk and promotions folders. It is also worth checking that the email address on the order was typed correctly.
Look up your order
Type in both the order number and your checkout email, then press the button.
What the order statuses mean
| Status | What it tells you |
|---|---|
| Pending payment | The order exists but the payment has not been confirmed. If you left checkout early, no money was taken. |
| On hold | The payment is under review, or we need something from you. Watch your inbox. |
| Processing | Payment is confirmed. Your order is in line or on the press at our print partner. |
| Completed | Printed, packed and handed to the carrier. The tracking email is on its way or already with you. |
| Cancelled | Stopped inside the change window because you asked, or because payment never cleared. |
| Refunded | We have sent the money back to your original payment method. |
| Failed | Payment did not complete, so there is no order. Feel free to try once more. |
Carrier tracking terms
- Label created or pre-transit: the shipping label exists, but the carrier has not scanned the parcel yet.
- In transit: the parcel is moving through the carrier’s network. Scans can be far apart between hubs and across borders.
- Out for delivery: it is on the vehicle for delivery that day.
- Delivered: the carrier has recorded a delivery at your address.
- Exception or held: a delay, an address question or a customs hold. Check the carrier page for instructions, then email us if anything is unclear.
How long each stage takes
Production time, carrier transit and the shipping rate all sit in the delivery table on the Shipping Policy. That table is the reference for when to expect your parcel.
When to contact us
- Tracking has shown no movement for an unusually long stretch.
- The expected total on the Shipping Policy has passed and the parcel has not arrived.
- Tracking says delivered, but you cannot find the parcel after asking neighbors and building staff and looking around your door.
- The parcel arrived damaged. Report it within 30 days of delivery, with photos, as Returns & Exchanges explains.
Still need help?
Email your order number to [email protected]. Support hours: Monday to Friday, 8:00 AM to 12:00 PM Eastern Time (closed weekends and U.S. federal holidays). We reply within one business day.